Back to the app

Contact & Support

Last updated: 7 September 2026  ·  Trades Replay  ·  Bhopal, Madhya Pradesh, India

Trades Replay is operated out of Bhopal, Madhya Pradesh, India. This page is how to reach us, and what to expect when you do.

1. How to Reach Us

What you needWhere to writeResponse
Support — a question, a fault, help with a backtest or your accountsupport@tradesreplay.comAcknowledged within 2 business days
Billing, cancellation or refund — subject line Refund request — [your account email]support@tradesreplay.comAcknowledged within 3 business days; decision within 15 business days
Privacy, data access, correction or deletion — our Grievance Officersupport@tradesreplay.com — subject “Data protection”Acknowledged within 48 hours; answered within 30 days
Legal notices under the Termssupport@tradesreplay.comDeemed received on our written acknowledgement
Security — to report a vulnerabilitysupport@tradesreplay.com — subject “Security”Acknowledged within 2 business days

We answer in English, during ordinary business hours in India (Monday to Friday). We do not operate a telephone support line; email gives both sides a written record, which is better for you and for us. Please write from the email address on your Account — we cannot discuss an account with an address we do not recognise.

2. What Support Covers — and What It Does Not

Support covers the operation of the software: getting into your account, creating and running Sessions, using the chart, the tools and the reports, understanding your plan, and anything that is not working as it should.

Support does not, and will never, include advice about what to trade, when to trade, how much to risk, whether a strategy is any good, or how to interpret a backtest as a real trading decision. Trades Replay is simulation software, not a financial adviser — see the Risk Disclosure & Earnings Disclaimer. Support also cannot recover a Session you have deleted: deletion is immediate and permanent (Section 8.4 of the Terms).

3. What Trades Replay Is

Trades Replay is browser-based backtesting and market-replay software for people who want to practise and test a trading process without risking money. You choose an instrument and a date, and the software replays genuine historical price data one bar at a time. You place simulated trades against it — with a simulated balance, your own spread and commission settings, stop-loss and take-profit levels — and the software keeps the journal and computes the statistics: win rate, R-multiples, profit and loss, drawdown, time invested, and the rest.

No real money is involved at any point, no order ever reaches a market, and we are not a broker, an exchange or a financial adviser.

What a subscription includes:

  • the bar-by-bar replay chart, with drawing tools, indicators and price alerts;
  • saved Sessions that keep your whole backtest — position, trades, drawings and settings — across devices;
  • the analytics dashboard and trade journal computed from your simulated trades;
  • the education library of tutorials on operating the software;
  • email support as described above.

4. Plans and Prices

Three tiers, priced in United States Dollars, billed monthly or annually in advance:

PlanMonthlyAnnuallyWho it is for
BeginnerFree, foreverFree, foreverEveryone starts here. No payment method required. This is your evaluation window.
Intermediate$14$140More saved Sessions, more indicators and a longer data-retention span.
Pro$30$300Unlimited Sessions, indicators and retention.

The exact capacity of each tier is shown on the Subscription page inside the app, which is the authoritative list. Subscriptions renew automatically until cancelled; you can cancel at any time from that page or by emailing support@tradesreplay.com, and you keep access until the end of the period you have paid for. Full terms are in the Refund & Cancellation Policy.

5. Payments

Our order process is conducted by our online reseller and Merchant of Record, Paddle.com Market Limited, a company registered in England and Wales. Paddle is the seller of record for every purchase and handles the checkout, payment, fraud screening, invoicing, tax and refunds. Your purchase is additionally governed by Paddle's Buyer Terms. We never see or store your card details. Your receipt and invoice come from Paddle, and the name on your card or bank statement will reference Paddle.

6. Our Legal Documents

7. Company Details

Questions about this document? Email support@tradesreplay.com. These documents are published in English. Any translation is provided for convenience only; in the event of a conflict, the English version governs.